2807 Neuse Blvd. Suite 6
New Bern, NC 28562

Toll Free (866) 466-3850
info@ourhousehomecare.net

Mon - Sun 24hrs a day
We are always available for you

Frequently Asked Questions (FAQ)

 


What is home care?

Home care provides seniors and the disabled with one-on-one assistance in the privacy of their own home. This enables them to live independently and maintain their quality of life. The personal attention seniors receive from home care services has been proven to vastly improve their safety, overall health and happiness.


How long has Our House Home Care been in business?

We have been operating for over 14 years. Our staff comes from a variety of backgrounds including Nursing, Healthcare, Communications, Business, Finance, and Client Service.


What qualifications, certifications, experience and training do you require of your workers?

All of our employee’s credentials are investigated. We conduct a background check including criminal and civil, reference check, fingerprint clearance card, driving record, and detailed interview process. We require our employees to have 2 years minimum experience.


Are your employees insured and bonded?

Our agency is licensed by the state of North Carolina and is a member of the NC Home Care and Hospice Association.  For your protection, every caregiver is an employee of Our House Home Care and is insured and bonded.  We do not contract employees from other agencies.


How do you supervise your workers to make sure the proper care is given?

We conduct regular, unannounced supervisory checks on all caregivers and maintain close contact with all of our employees.


Will the same employee continue with my case?

Continuity of care with the same employee is important to us as it is you. With the exception of sick time, time off, or emergencies, you will generally receive the same caregiver. We offer a 100% caregiver compatibility guarantee and if you are not satisfied, we work diligently to make sure you are.


Can you give me some references from doctors, hospital personnel or social workers?

We come highly referred within our industry of healthcare professionals and would be happy to provide you with a list of references at your request.


Does insurance cover the cost?

The services are generally covered by long-term care insurance.  If you are a veteran, we can also help you determine if you qualify to obtain VA Veterans Aid and Attendance Benefits.  Medicare and other health care insurance do not cover home care costs.
Do you provide short term care?
Yes. We can provide care for one day, one week, and so on.


How soon can we start service?

Once the assessment has been performed, we strive to staff cases within 24-48 hours. Our free assessment can be performed within 24 hours of inquiry, even on weekends. We can also provide assessments while your loved one is still in the hospital in order to coordinate care prior to discharge.


If the client gets ill or injures themselves and goes into the hospital,  do you still bill us?

No, we do not bill you. Our services are temporarily “put on hold” until the client returns home.